2020 Annual Report
01 Introduction
02 COVID-19
03 By the Numbers
04 Partnership in Action
05 Meet the Team
06 Support Matters
07 A Look Ahead
08 Donate
09 Financials
Make a donation

Rising to the Challenges
of 2020 through
Collective Action


Words from
Kurt Soderlund, CEO

Dear Friends and Supporters,

For many, the COVID pandemic still poses very real and complex challenges. Access to healthcare and vaccines, like with safe water, varies greatly depending on geography and socio-economic status. 2020 highlighted how inequitable the world is in terms of such access, and how much work is still to be done.

And yet, I remain optimistic. The pandemic provided us with the opportunity to strengthen relationships with our partners, roll out innovations, and introduce new programming and practices to address systemic inequities. Despite the challenges of 2020, we have continued working across three programmatic areas to increase access to safe water for millions of people in underserved communities.


Thanks to your generosity and ongoing support, we not only kept safe water flowing in over 500 communities in Ghana and India, we also launched 20 new safe water stations. Drawing on insights from our field operations, we have continued working with partner organizations and leading international institutions to advance the tools, policies, and training necessary to systemically address the global water crisis.

In this, our first digital Annual Report, you will meet some of those responsible for these accomplishments: members of our team, valuable partners, and people from the communities we work with, all of whom have contributed to the success of these locally owned and operated safe water stations.

Kurt Soderlund


Resiliency through

Responsive. Effective. Ongoing.

Our field teams in India and Ghana continue to adapt to changing conditions on the ground. Working closely with governments at the national, regional, and local levels, we are coordinating efforts, sharing data, and adapting to meet the needs of the communities we serve as this crisis evolves.

“Despite the seemingly insurmountable challenges we are facing in India, we continue to keep safe water flowing. Our approach is resilient, and our people are proving even more so.”
Ravi Sewak, Country Director, Safe Water Network India

Ongoing Covid Challenges

Prioritizing Staff Health, Safety, and PPE

Our operational innovations significantly reduce consumer contact and improve the safety of operators, technicians, and consumers. This includes protocols, training, and PPE to keep operators and consumers safe.

"Our team was ready to face the COVID challenge. Our field staff followed all public health best practices and obtained government curfew passes when needed for in-person maintenance and repair. Utilizing online training modules, cashless transactions, and remote monitoring systems ensured uninterrupted safe water delivery."
Shanker Lal Batra, Head of Operations, Safe Water Network India

Ghana’s free water mandate

In response to the COVID crisis, the Government of Ghana instituted a free water mandate, facilitating essential access to millions. While this meant a significant loss of water station revenue, we were able to keep safe water flowing by ensuring operators were compensated and systems were properly maintained. We tapped into the station maintenance fund and received financial support from partners to keep these community-run water stations open.

“COVID has re-emphasized the critical role of access to safe water in public health. We were challenged, but energized to be at the forefront in this collective effort to save lives in vulnerable communities.”
Charles Nimako, Director of Africa Initiatives, Safe Water Network Ghana

COVID Resiliency By the Numbers

Handwashing stations added in 2020
Water Knowledge Resource Centers for COVID relief

Leveraging the high traffic at water access points, stations now provide the resources needed to schedule vaccine appointments, deliver free water to essential workers, and communicate other public health guidelines and updates via WhatsApp group messages.

COVID funding raised

We raised funds with philanthropic partners to fill the water station revenue gap in Ghana in order to maintain sustainable operations.

Cashless digital payments at water stations in India
99% India
91% ghana
2020 water station uptime despite COVID

We kept water reliably flowing throughout the COVID crisis, with stations functioning properly over 90% of the time.


2020 By the Numbers

Impact with accountability and transparency
14 India
6 Ghana

Stations added

Total to date: 427

Our safe water stations are branded locally to support community engagement and activation, and to communicate the values of affordable, reliable, safe water. Stations in Ghana are branded as "H2OME!" and are community-owned in partnership with local governments. Stations in India are branded as "iJal" and are owned by social entrepreneurs, women-led community groups, or the community.


Additional people gained access to safe water

Our stations now support over 500+ communities, providing safe water access to over 1.7 million people.

in 2019
in 2019

Safe water volume increases

New piped connections to households, schools, clinics, and businesses in Ghana Total to date: 1528

of stations are female-led in India

In India, many of our stations are locally managed by female entrepreneurs and female-led community groups.


of vendors in Ghana are female

In Ghana, the stations are all owned by the community but operated by vendors, most of whom are women—their work includes dispensing water, maintaining access points, and handling payments.

18 Alliance partners across 23 states in India

Through the Safe Water Enterprise (SWE) Alliance, first launched at our 2018 Beyond the Pipe Forum in New Delhi, we collaborate with implementers from across India to strengthen the ecosystem for decentralized solutions. Today, the SWE Alliance plays a key role in advancing the Sustainable Enterprise for Water and Health (SEWAH) program, a partnership between our team in India and the United States Agency for International Development that brings together the public, private, and civil sectors to develop policy recommendations, exchange knowledge, build tools and capacity, and scale services to address the safe water needs of millions of underserved people across urban India.

  • Bala Vikasa
  • Community Pure Water
  • Drinkwell Systems
  • JanaJal
  • Josab Water Solutions
  • Maithri Aquatech
  • Naandi Foundation
  • OCEO Water
  • PHED Haryana
  • PiLo
  • Piramal Sarvajal
  • Rit Water Solutions
  • Safe Water Network India
  • Sahasra Water Technologies
  • Smaat India Private Limited
  • SWEM Water Tech India
  • WaterHealth India
  • WaterLife
Global water sector webinars presented
Countries represented
“Safe Water Network's virtual youth convening brought a group of young changemakers together to share ideas that could be ramped up at an unprecedented scale. This reminds me that there is amazing good in this world and that a team of passionate committed leaders are creating a better planet for all.”
Chandrika Tandon, Founder & Chair, Tandon Capital, and Grammy-nominated artist

Speaker for Safe Water Network's September 2, 2020 virtual convening of young global leaders, “Water, Sustainable Living and Communities”



Together we do more

Closing the safe water access gap for 2.2 billion people around the world is too large for any one organization to overcome. Safe Water Network partners with the public and private sectors to advance the practices and mobilize the resources needed to solve the global water crisis.

Providing convenient Piped Connections in Ghana

Country:   Ghana

Leveraging our years of experience installing small piped networks across Ghana, we increased the number of households and businesses with a direct water connection from 200 in 2019 to more than 1,500 in 2020. Our partners brought crucial funding and essential expertise to deliver clean and affordable water to thousands of people at home.


New piped connections
(Total to date: 1528)

Why piped connections?

Piped connections bring water directly to such destinations as homes, businesses, schools, and health clinics. In most cases, it’s a line and tap brought directly to a building’s premises. Piped connections are important because they make safe water more convenient and reduce the chances of recontamination.

Safe water for public health

The Dzemeni EP Clinic, for example, previously relied on harvested rainwater and untreated river water located a kilometer from the facility.

“Patients, including pregnant women, had to bring their own water to be treated properly. That made everything more difficult. This piped safe water connection has transformed our ability to treat patients properly.”
Miss Migailla, Midwife-in-Charge, Dzemeni EP Clinic

Our piped connections to healthcare facilities ensure 24/7 access to safe water for basic hygiene, medical procedures, and patient care.

By the numbers


people now have safe water at home

44 million

liters of water delivered directly to homes, schools, clinics, and small businesses in 2020


healthcare facilities connected to reliable water supply

Piped connection partners

Providing Technical Assistance to the Government of Karnataka

Country:   India

The Government of Karnataka engaged Safe Water Network to support a comprehensive, multi-year program to help upgrade the reliability and performance of water purification plants across thirty districts.

Why Karnataka?

Many parts of India are water stressed, impacting millions. The state of Karnataka also has source water contamination, as well as the challenge of safe water access for underserved communities. In response, the state built one of the largest systems of water purification plants in the country, serving over 40 million people. Safe Water Network is now deploying its technical and management expertise to help improve the performance, reliability and affordability of these systems.

Meet Archana

One of the 18,000 water purification plants under the jurisdiction of the Government of Karnataka is in the community of Agalakurki, located in the southeast part of the state. Before Safe Water Network was engaged, the plant there was often not operational, forcing mothers like Archana to fetch water from contaminated water sources.

“This new and improved plant has extended our lifespans by fifty years.”
Archana, an Agalakurki Village Water Committee member

2020 was the second year of this engagement and is part of Safe Water Network's Technical Assistance program that provides support and training to governments and other organizations providing safe water in underserved regions around the world.

By the numbers


water purification plants in Karnataka supported under our partnership with the state government

40 million

people gaining access to reliable safe water through the state government's decentralized water purification system

Safe Water Network has established a deep expertise around decentralized community water supply. Scaling this work through partnering with other organizations and governments, like the Government of Karnataka, now means that many more communities have access to safe, reliable, and affordable water.
Anil Sondhi, VP of Technical Operations, Safe Water Network Water Solutions

Meet the Team

A Committed Global Team

Over 1,700 individuals—a combination of community members, local leaders, technicians, and full-time Safe Water Network staff—work together across our three programs. With expertise in health, business, engineering, and development, we are all passionate and committed to solving the global water crisis.


Our Water Station Operators

Meet the Vendors and Operators in Ghana

Meet the water aunties in India

Through our water enterprises in India, women who once spent hours each day carrying unsafe water home to their families are now equipped with the skills and confidence to own and manage safe water stations.

Our Field Team

Country:   Ghana
“I understand what access to safe water at home means to the people of Ashanti. It’s transformative. It’s saving lives and that means ‘all hands on deck’ for us at Safe Water Network.”
Joseph Sam Cherbu, Customer Activation, Safe Water Network Ghana

Joseph Sam Cherbu oversees the newly formed customer activation team, brought on to help manage the growth of the piped connection program in Ghana. He played an instrumental role in designing Safe Water Network’s GIS-enabled app, which maps out the piped network to provide customers with an accurate estimate for a new connection. Joseph was so encouraged by the transformative effect that reliable and convenient access to safe water had on people’s lives, he spent hours outside of his customer activation role assisting the field team with trenching as they completed new connections to homes.

Country:   India
“Innovations like remote monitoring ensure that the Government of Karnataka can continue to provide safe water for its forty million inhabitants across the State.”
Wilson Dhanaraj, Project Manager, Safe Water Network Water Solutions

Wilson Dhanaraj is the Project Manager supporting our Technical Assistance partnership with the Government of Karnataka in India. He works closely with the officials of the state's Rural Drinking Water Supply and Sanitation department.


Your Support Matters