The Consultative Group to Assist the Poor (CGAP) supported Safe Water Network’s efforts by providing technical input and funding our initiative to optimize our household connection program and identify mechanisms to facilitate financial inclusion. Together we launched a pilot project in four communities to transition households from post-paid conventional meters to prepaid meters with mobile money capabilities. Our joint effort has generated significant insights into how prepayment for household connections can increase revenues, improve customer satisfaction, and reduce arrears—key factors for improving the financial viability of small water enterprises.
Housed at the World Bank, CGAP is a global partnership of research and policy organizations seeking to advance financial inclusion. CGAP develops innovative solutions through practical research and active engagement with financial service providers, policy makers, and funders to enable approaches at scale. Its mission is to improve the lives of the poor by spurring innovations and advancing knowledge and solutions that promote responsible, sustainable, inclusive financial markets.