The Community of Practice (CoP) for SWEs launched a Social Impact Measurement Initiative through a collaborative project with 14 SWEs. The findings highlighted areas of improvement, but also helped the CoP define the role of SWEs in social impact evaluation and highlight the unique assets of the model for collecting customer-centric data.
This Spotlight reports on the results of a pre-post study in Bomfa Achiase with 60 piped-connection customers. The study was designed to gain insights into the impact of safely managed water on our customers' daily lives.
Access to digital prepaid payment options for household connection meters improved the financial viability of water stations and provided consumers with a greater sense of control over their consumption, thereby increasing satisfaction.