Digitizing Payments for Household Water Connections in Ghana
By: Safe Water Network | Sandy Hwang | Charles Yeboah
Contributors/Partners: Francis Tetteh-Zomayi | The Consultative Group to Assist the Poor (CGAP)
Access to digital prepaid payment options for household connection meters improved the financial viability of water stations and provided consumers with a greater sense of control over their consumption, thereby increasing satisfaction.
Safe Water Network Partners with Consultative Group to Assist the Poor
Safe Water Network successfully partnered with CGAP in a digital finance pilot program for household water connections. Nearly 100 households in two Ghanian communities converted from post-paid meters and cash-only transactions to prepaid meters, which offered financial, operational, and consumer benefits. SWN was committed to streamlining the transition to the new meters and minimizing disruption in the community. The end of 2017 saw historical HHC growth trends prompting the organization to expand the HHC program.