Keep the Water Flowing | Resiliency of the Safe Water Enterprise Model

This report uses qualitative and quantitative research to analyze the COVID-19 response and strategy of six SWEs. Participating organizations continued and expanded service through the crisis. They were quick to act and utilize partnerships, resources, and information to sustain access to safe water and minimize infection among their customers. SWEs have not only demonstrated their ability to persist through a global health crisis but revealed that certain characteristics of the SWE model make implementers primed for resiliency. This finding was especially evidenced through the advantages of local capacity building, remote monitoring capabilities, and contactless dispensing through digital mobile money.